The development of the markets requires the consistent implementation of a future-oriented corporate structure.
We attach importance to personal service and qualified advice on technical applications, which is why we promote the further training of our staff at a high level. So, over the years, a high-performing team has established itself that knows exactly what our customers requires, and finds innovative solutions for a variety of applications through continuous optimization.
Our presence in Europe and the world enables us to identify our customers’ wishes early on, so that we are able to react fast and flexibly to the different requirements.
Therefore, being close to our customers and providing individual assistance are very important to us.
Benefit from our know-how for your application!
We are happy to support you in the optimization of your cleaning- and welding jobs, from choosing the cleaning- and welding chemicals all the way to cleaning technology.
We pay close attention to high product quality and high cost-effectiveness, and we guarantee the shortest possible delivery times.
Our field force and our service on site facilitate an optimal integration of the products into existing processes. System solutions are elaborated in cooperation with you, developing an efficient cleaning- and welding process. Regular seminars and trainings for our staff about our devices, cleaners and technologies guarantee optimal consultation.
Our staff take care of you personally and competently on site and on the phone.
In addition, we offer comprehensive customer service through our telephone hotline for all chemical, biotechnological and technical questions, and for application tips regarding our products.
Our service for you at our headquarters
Our customer- and market-specific range is complemented by a comprehensive service at our headquarters.
We are happy to welcome you to a demo of our devices at our headquarters; please contact us to make an appointment.
In addition, we also offer trainings for users and product trainings for our dealers.
Our application technology department identifies the appropriate system and cleaner for your parts cleaning requirements. We offer you the possibility to send the contaminated parts, together with all necessary information about them and their contamination, to our application technology department.
You are also welcome to send us a sample of the cleaning bath from your device that you bought from us, to have the cleaning performance of the cleaner used tested. The cleaning bath sample will be examined and, if necessary, the cleaner will then be readjusted to the requirements.
Our service on site
We are a competent partner for efficient cleaning and welding, and we also pay attention to sustainability and OSHE.
With our system solutions we aim to optimize existing processes at the customers’ and to present alternatives.
Our field force will be happy to assist you in finding the optimal system solution for you, and to demonstrate the efficient cleaning performance of our high-quality products. You will be continuously taken care of, with regard to questions and advice about our systems and products but also with regard to topics such as safety and applications.
Furthermore, we offer a special service for our innovative BIO-CIRCLE parts washers.
These parts washers can be tested any time for 4 weeks prior to purchasing them.
In order to guarantee the functionality of our BIO-CIRCLE parts washers also after purchase, they should be cleaned and serviced at regular intervals. For this, we offer a comprehensive device service on site, provided by our well-trained service technicians. The devices can be serviced three times (SP3), four times (SP4), or in case of very frequent use, ten times (SP10) per year.
In addition, we offer you 8 years of device protection for these parts washers. This way, operating costs are kept low, and supply with necessary spare parts is guaranteed.
Our services at a glance:
- Qualified advice and support provided by our well-trained team
- Customer service over the phone and consultation on site
- Cooperative development of system solutions that are tailored to your requirements
- Dems of our products and devices on site or at our headquarters
- Trainings and product trainings also for users and dealers
- Analysis of your contaminated parts or cleaning bath samples
- Special service for our BIO-CIRCLE parts washers (cleaning, service, device protection)
Should you have any questions or require additional information, you are welcome to contact us at any time by phone, fax or email.
We are looking forward to assisting you with advice and support!
Phone no.: +49(0)5241 9443-0
Fax no.: +49(0)5241 9443-44