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Equipment Service

Just like your car, also the BIO-CIRCLE requires regular cleaning and servicing in order to ensure the functionality of the device. For this, we offer you a special service which includes: 

  • Thorough interior and exterior cleaning of the BIO-CIRCLE with eco-compatible Bio-Circle products
  • Checking the installation parts of your device for functionality 
  • Cleaning of aerators, hoses, pumps, etc. and free replacements if necessary 
  • Cleaning of the BIO-CIRCLE Liquid through a fine filter, which separates solids of 25 μm size and more 
  • Disposal of the sludge deposited at the bottom
  • Refilling with cleaned BIO-CIRCLE Liquid and, insofar as required, topping up with fresh BIO-CIRCLE Liquid up to optimal level (not included in the service fee) 

Depending on how intensively you use your BIO-CIRCLE, we offer you different service intervals.

SCOPE OF THE SERVICE PACKAGES

  • In the event of a malfunction, the BIO-CIRCLE will be repaired within three working days max.; we reserve the right to provide spare parts for you to build in yourself.
  • Extension of the warranty to 12 months after expiry of the Service Package Agreement (except for special flow brushes and filters).
  • Travel costs are included in the fees.

Service Package SP3Service Package SP4Service Package SP10
3 service sessions p.a. (approx. every 4 months) 4 service sessions p.a. (approx. every 3 months) 10 service sessions p.a.
Fee:
€ 85,– per service session,
€ 60,– for each further device at the same location
Fee:
€ 75,– per service session,
€ 50,– for each further device at the same location
Fee:
€ 60,– per service session,
€ 40,– for each further device at the same location

DURATION OF THE SERVICE PACKAGE AGREEMENT

The duration of the Service Package Agreement is one year and may be terminated with one month’s notice to the end of the duration. Otherwise the term will be extended by another year. The guarantee period is extended to 12 months after expiry of the Service Package Agreement.

Contact

We support our customers and assist them competently in every aspect. 

You are very welcome to benefit from our competences in your field of work - please contact us! 

  • Phone no.: +49(0)5241 9443-0 
  • Fax no.: +49(0)5241 9443-44 
  • E-Mail: service@bio-circle.de

Contact Us